With over 10 years of work experience in finance and account management, I am passionate about creating innovative solutions for non-profit organizations to leverage technology and achieve their missions. As the co-founder of Elastik Teams, I lead a team of experts who design and deliver adaptive, flexible, and powerful tech models for non-profits of all sizes and sectors. I believe that technology can be a superpower for social impact, and I am motivated by the vision of empowering non-profits to transform their operations, performance, and outcomes.
Before co-founding Elastik Teams in May 2022, I worked at Community Brands, a leading provider of software and services for the non-profit sector. As the Senior Director of Account Management and Customer Success, I oversaw the retention, growth, and satisfaction of over 500 clients across various industries and regions. I also managed a team of 25 account managers and customer success managers, and developed and implemented strategies to increase revenue, retention, and loyalty. I applied my analytical skills, financial risk management, and finance knowledge to optimize the value proposition, pricing, and contracts for each client. I also built strong relationships with key stakeholders, partners, and influencers, and ensured that the clients’ needs and expectations were met and exceeded.