From a friendly hello to accurate, secure data entry and timely follow-up, BrightKey’s customized call center services include the professional handling of inbound and outbound calls, email, mail, and web chat. Services can be scaled for peak processing, ongoing support, and one-time special project needs. BrightKey works closely with each client to understand the organization’s products and services, and provides in-depth training to the call center team.
With broad industry experience, BrightKey supports a wide range of associations, nonprofits, corporations, and government agencies. We enhance the value of our clients’ most valuable business assets—their customers—by acting as a seamless extension of their teams and providing smart, reliable, courteous service. On the front line for our clients, BrightKey teams effectively represent each client and deliver invaluable feedback on customer issues and trends.